General Terms and Conditions

§ 1 Scope and provider

These General Terms and Conditions apply to all contracts concluded by consumers and businesses via the Air-con shop and the online maintenance contract on www.369visionwerk.de with 369 Vision Werk GmbH & Co. KG, Südstraße 16, 38536 Meinersen (hereinafter ‘we’). Deviating terms of the customer apply only if we expressly agree to them.

§ 2 Subject matter of the contract

With installation: Delivery and professional installation of the air conditioning system put together in the configurator, including the services listed there. We carry out installations within a radius of 50 km of our premises (map under ‘FAQ’).
Units only – without installation: Purchase of the selected units and accessories for collection in Ausbüttel; delivery is possible by arrangement. Installation, core drilling, refrigerant top-up, pressure testing and commissioning are not included.
Split air conditioners contain fluorinated greenhouse gases. Without our installation, we only supply them if they are installed and commissioned by a certified company in accordance with the EU F-Gas Regulation (F-Gase-Verordnung); you name the company when ordering and present proof no later than on collection.
Maintenance contract: annual maintenance of the specified units in accordance with § 7.

§ 3 Conclusion of contract

The presentation in the shop does not constitute a binding offer. By clicking ‘Order with obligation to pay’ or ‘Conclude maintenance contract with obligation to pay’, you submit a binding offer. We confirm receipt by email; this acknowledgement of receipt does not yet constitute acceptance. The contract is concluded when we confirm the order by email after checking the conditions (photos or on-site appointment) (order confirmation). We store the contract text; you will receive your order details by email and can view them at any time via the link in the confirmation.

§ 4 Prices and additional work

All prices are final prices including statutory VAT. Fixed prices with installation apply to the rooms, pipe lengths and conditions specified in the configurator. If the situation on site differs (e.g. longer pipes, scaffolding, electrical connection, different positioning), we will inform you of the additional or reduced price before the order confirmation; you are then free to decide. The electrical connection from the fuse box is not included unless expressly offered.

§ 5 Payment

The prices shown in the shop are prices for online payment; they include the fees of our payment service provider. If you pay in advance (bank transfer), we grant a discount equal to these fees – it is shown during the ordering process, in the order acknowledgement and in the order confirmation.
Online payments (e.g. Klarna invoice or instalments, PayPal, credit card, Apple Pay) are processed via Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, Netherlands. You choose the payment method on their payment page; Klarna's terms also apply to Klarna payments. You can see which payment methods are available during the ordering process.
Payment is due after our order confirmation. For online payment, you will receive a payment button with the order confirmation. Maintenance is invoiced after each visit has been carried out.

§ 6 Installation, cooperation, collection

We will arrange the installation date with you after the order confirmation and receipt of payment. You ensure that the installation locations are freely accessible, a suitable power supply is available and any necessary approvals (e.g. owners' association, landlord) have been obtained. Delays caused by a lack of cooperation will postpone the appointment.
If you purchase without installation, we will notify you as soon as the goods are ready for collection. On collection, the risk passes to you upon handover; for business customers receiving a delivery, upon handover to the carrier.

§ 7 Maintenance contract

We contact you every year to arrange an appointment and carry out maintenance on the agreed units; working time of up to 2 hours per unit is included in the price, additional work and spare parts by arrangement. Each maintenance visit is charged at the price applicable at the time; the price shown when concluding the contract reflects current rates. The contract runs for an indefinite period and can be terminated by either party at any time in writing (including by email).

§ 8 Retention of title

Goods supplied remain our property until paid for in full.

§ 9 Warranty and liability

The statutory rights regarding defects apply; manufacturers' guarantees remain unaffected. For units not installed by us, we accept no liability for faults resulting from installation or commissioning by third parties. We are liable without limitation for intent and gross negligence and for injury to life, body or health; in cases of slight negligence, only for breach of essential contractual obligations and limited to the foreseeable, typical damage.

§ 10 Right of withdrawal

Consumers have a right of withdrawal in accordance with the cancellation policy.

§ 11 Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. If you have any questions or complaints, you can contact us directly at info@369visionwerk.de or +49 5372 474998-0.

§ 12 Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods; for consumers, this choice of law applies only insofar as it does not deprive them of mandatory consumer protection provisions of the state of their habitual residence. If you are a merchant, the place of jurisdiction is the court responsible for our registered office. Should any provision be invalid, the remainder of the contract shall remain valid.